FAQ

Frequently asked questions

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HOW DO I RETURN A PRODUCT PURCHASED IN THE LACOSTE ONLINE SHOP?

WE WILL GLADLY ACCEPT RETURNS OF UNWORN MERCHANDISE IN SALEABLE CONDITION WITH ALL SHIPMENT DOCUMENTS OR GIFT RECEIPT FROM OUR LACOSTE U.S. WEBSITE WITHIN 30 DAYS OF DELIVERY (EXCLUDING FRAGRANCE). REFUNDS WILL BE CREDITED TO THE ORIGINAL FORM OF PAYEMENT. FOR GIFT RECEIPT RETURNS PLEASE SEE “RETURNING A GIFT”. A ONE TIME ONLY PRICE ADJUSTMENT WILL BE GIVEN FOR PURCHASES MADE WITHIN 10 DAYS OF A MARKDOWN. *PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

SHIPPING CHARGES ARE NON-REFUNDABLE. YOU WILL RECEIVE AN E-MAIL NOTIFICATION UPON THE COMPLETION OF RETURN PROCESSING.

PROCESSING A RETURN

BY MAIL: FILL OUT THE “RETURN” PORTION OF THE PACKING SLIP THAT ACCOMPANIED YOUR ITEM AND PACK THE MERCHANDISE* AND PACKING SLIP IN A STURDY BOX. APPLY THE SUPPLIED RETURN LABEL TO THE OUTSIDE OF THE BOX. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED. AT THIS TIME, WE ARE UNABLE TO ACCEPT EXCHANGES BY MAIL. PURCHASES WILL BE CREDITED TO THE ACCOUNT USED FOR THE PURCHASE. PLEASE ALLOW 10 TO 12 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS THE RETURN. *PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

AT ANY OF OUR DOMESTIC U.S. LACOSTE STORES: TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE, BRING THE ITEM/S, PACKING SLIP AND THE ORIGINAL FORM OF PAYMENT IN ORDER FOR THE STORE TO PROCESS YOUR RETURN. PLEASE USE OUR STORE LOCATOR TO FIND A STORE NEAR YOU.

RETURNING A GIFT

BY MAIL: IF YOUR GIFT WAS SENT FROM LACOSTE.COM, YOU CAN RETURN IT BY MAIL TO US. SIMPLY FILL OUT THE “RETURN” PORTION OF THE PACKING SLIP THAT ACCOMPANIED YOUR ITEM* AND PACK THE MERCHANDISE AND PACKING SLIP IN A STURDY BOX. APPLY THE SUPPLIED RETURN LABEL TO THE OUTSIDE OF BOX. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED.

PLEASE NOTE: YOUR GIFT WILL BE CREDITED TO THE ACCOUNT USED TO MAKE THE PURCHASE. AT THIS TIME, WE ARE UNABLE TO ACCEPT EXCHANGES BY MAIL. PLEASE ALLOW 10 TO 12 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS THE RETURN. * PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

AT ANY OF OUR DOMESTIC U.S. LACOSTE STORES: TO EXCHANGE A GIFT PURCHASED ONLINE SIMPLY BRING THE ITEM/S AND PACKING SLIP INTO THE LACOSTE STORE NEAREST YOU. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED. SHOULD YOU DECIDE NOT TO EXCHANGE THE GIFT AT THAT TIME, YOU WILL BE ISSUED A LACOSTE STORE CREDIT. PLEASE NOTE THAT WE CANNOT PROCESS A RETURN OF A GIFT AT THE BOUTIQUE LEVEL. PLEASE USE OUR STORE LOCATOR TO FIND A STORE NEAR YOU.

PRICE ADJUSTMENTS

PRICE ADJUSTMENTS WILL BE GIVEN, AT ANY TIME, FOR PURCHASES MADE WITHIN 10 DAYS OF A MARKDOWN.

PROCESSING A RETURN

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BY MAIL: FILL OUT THE “RETURN” PORTION OF THE PACKING SLIP THAT ACCOMPANIED YOUR ITEM AND PACK THE MERCHANDISE* AND PACKING SLIP IN A STURDY BOX. APPLY THE SUPPLIED RETURN LABEL TO THE OUTSIDE OF THE BOX. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED. AT THIS TIME, WE ARE UNABLE TO ACCEPT EXCHANGES BY MAIL. PURCHASES WILL BE CREDITED TO THE ACCOUNT USED FOR THE PURCHASE. PLEASE ALLOW 10 TO 12 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS THE RETURN. *PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

AT ANY OF OUR DOMESTIC U.S. LACOSTE STORES: TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE, BRING THE ITEM/S, PACKING SLIP AND THE ORIGINAL FORM OF PAYMENT IN ORDER FOR THE STORE TO PROCESS YOUR RETURN. PLEASE USE OUR STORE LOCATOR TO FIND A STORE NEAR YOU.

ORDERING

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HOW TO ORDER THE RIGHT SIZE

PLEASE REFER TO THE APPROPRIATE SIZE GUIDE IN ORDER TO SELECT THE BEST FIT. SIZE GUIDES:

WOMEN

MEN

CHILDREN

FOOTWEAR

IS THERE A MINIMUM ORDER VALUE?

THERE IS NO MINIMUM ORDER VALUE ON THE LACOSTE ONLINE SHOP.

WILL SALES TAX BE CHARGED ON MY ORDER?

LACOSTE CHARGES SALES TAX IN COMPLIANCE WITH TAX LAWS IN EVERY STATE. IF THE SHIP TO ADDRESS IS IN A STATE THAT CHARGES TAX, THE APPROPRIATE AMOUNT WILL BE ADDED TO YOUR TOTAL ORDER. YOUR ESTIMATED TAX CHARGES WILL APPEAR ON THE CHECKOUT PAGE BEFORE YOU PLACE AN ORDER.

HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

AFTER PLACING YOUR ORDER, YOU WILL RECEIVE AN ORDER CONFIRMATION VIA EMAIL, IF YOU DO NOT RECEIVE AN EMAIL WITHIN 2 HOURS, PLEASE CONTACT US VIA E-MAIL AT CUSTSVC@LACOSTE-USA.COM OR REACH US BY PHONE AT 800-4LACOSTE OR 800-452-2678 MONDAY – FRIDAY 9AM – 12AM AND SATURDAY & SUNDAY 12PM-9PM.

HOW DO I MONITOR THE PROGRESS OF MY ORDER?

IF YOU HAVE PLACED YOUR ORDER WHILE LOGGED INTO YOUR ACCOUNT (BY CREATING AN ACCOUNT OR LOGGING ON TO YOUR EXISTING ACCOUNT) YOU WILL FIND YOUR ORDER UNDER “MY ACCOUNT/MY ORDERS”. YOUR ORDER WILL HAVE ONE OF THE TWO STATUS UPDATES LISTED BELOW:

1. BEING PROCESSED - YOUR ORDER HAS BEEN CONFIRMED AND IS CURRENTLY BEING PROCESSED IN OUR WAREHOUSE

2. SHIPPED - YOUR ORDER HAS BEEN PROCESSED AND SHIPPED – YOU CAN TRACK ITS PROGRESS ON THE CARRIER’S WEBSITE USING THE PARCEL NUMBER)

CAN I CANCEL MY ORDER?

YOU WILL BE ABLE TO MAKE CHANGES TO YOUR ORDER AS LONG AS IT HAS NOT ENTERED THE FINAL SHIPPING PROCESS. TO CHECK IF YOUR ORDER HAD BEEN SHIPPED, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT 800-4LACOSTE (800-452-2678) MONDAY – FRIDAY 9AM – 12AM AND SATURDAY & SUNDAY 12PM-9PM.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PROCESSED?

YOU MAY NOT CHANGE YOUR ORDER (SIZE OR COLOR OF A PRODUCT, ADDITION OR DELETING OF A PRODUCT) ONCE IT HAS BEEN PROCESSED. HOWEVER IT IS POSSIBLE TO CANCEL THE ORDER AND PLACE A NEW ORDER. SEE 'CAN I CANCEL MY ORDER? '

CAN I GIFT PACKAGE MY ORDER?

LACOSTE OFFERS YOU THE OPTION TO HAVE YOUR ITEM PACKAGED IN A COMPLIMENTARY LACOSTE GIFT BOX. FOR YOUR COMPLIMENTARY GIFT PACKAGING PLEASE FOLLOW THE INSTRUCTIONS BELOW:
1. AFTER ADDING THE ITEMS TO YOUR SHOPPING BAG, CLICK THE GREEN "CHECKOUT" BUTTON NEAR THE TOP-RIGHT CORNER OF THE PAGE TO REVIEW YOUR ORDER.
2. A GREY ORDER SUMMARY BOX WILL APPEAR, SELECT "IS THIS ORDER A GIFT?". ONCE YOU SELECT THIS OPTION YOU WILL ALSO BE ABLE TO ADD A GIFT MESSAGE UP TO 70 CHARACTERS LONG.
3. ONCE YOU HAVE PROCEEDED TO CHECKOUT, SPECIFY THE NAME AND SHIPPING ADDRESS* OF THE RECIPIENT AND CLICK THE GREEN "CONTINUE" BUTTON.
EACH GIFT SHIPMENT IS SENT WITH A PACKING SLIP THAT LISTS ONLY THE PURCHASER'S NAME, BILLING ADDRESS, THE ITEMS INCLUDED IN THE SHIPMENT, AND GIFT MESSAGE IF THAT OPTION HAS BEEN SELECTED.
*LACOSTE DOES NOT CURRENTLY DELIVER TO P.O. BOXES, TO US PROTECTORATE STATES, OR TO INTERNATIONAL ADDRESSES.

WE RECOMMEND THAT YOU NOTIFY THE GIFT RECIPIENT TO EXPECT A PACKAGE FROM LACOSTE.

IF I SEND SOMEONE A GIFT WILL THEY ALSO RECEIVE A GIFT RECEIPT IN CASE THEY WOULD LIKE TO EXCHANGE OR RETURN IT?

ALL ORDERS SENT AS A GIFT CAN BE RETURNED BY MAIL USING THE PRE-PAID LABEL OR RETURNED/EXCHANGE IN-STORE WITHIN 30 DAYS OF DELIVERY. PLEASE NOTE THAT ALL GIFT RETURNS DONE BY MAIL ARE REFUNDED TO THE PURCHASER. GIFT EXCHANGES ARE NOT AVAILABLE BY MAIL. IF GIFT RECIPIENTS RETURN THEIR GIFT IN-STORE AND DO NOT WANT AN EXCHANGE AT THAT TIME, THEY WILL BE ISSUED A LACOSTE STORE CREDIT. MERCHANDISE MUST BE RETURNED UNWORN, WITH TICKETS ATTACHED, AND ACCOMPANIED BY THE ORIGINAL PACKING SLIP.

HOW DO I FIND THE NEAREST STORE?

CLICK ON THE FOLLOWING LINK: FIND THE NEAREST STORE

CAN I PLACE AN ORDER BY E-MAIL, POST OR FAX?

WE ONLY PROCESS ORDERS PLACED VIA THE LACOSTE ONLINE SHOP OR OVER THE PHONE AT 800-4LACOSTE OR 800-452-2678 MONDAY – FRIDAY 9AM – 12AM AND SATURDAY & SUNDAY 12PM-9PM.

WHY DO I ONLY SEE ONE SHIPPING OPTION WHEN I AM ORDERING MY FRAGRANCE?

All fragrance orders will be shipped GROUND due to Federal air transport restrictions and regulations.

PAYMENT

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HOW CAN I PAY FOR MY ORDER?

THE FOLLOWING METHODS OF PAYMENT ARE AVAILABLE AND ACCEPTED AT THE LACOSTE ONLINE SHOP:
1. CREDIT CARD : VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB OR DINER’S CLUB
2. DEBIT CARD: VISA OR MASTERCARD
3. PAYPAL

YOU WILL NOT BE CHARGED UNTIL YOUR ORDER HAS BEEN SHIPPED. YOUR DETAILS ARE TRANSMITTED IN ENCRYPTED FORM USING THE SECURE TRANSMISSION "SECURE SOCKET LAYER" (SSL), WITH 128 BIT ENCRYPTION, TO PROTECT YOUR CREDIT / DEBIT CARD INFORMATION AND ENSURE THAT YOUR INFORMATION CANNOT BE INTERCEPTED BY THIRD PARTIES.

PAYPAL:

PAYPAL IS A SECURE ONLINE ACCOUNT THAT STORES AND SAFEGUARDS YOUR BANK, CREDIT OR DEBIT CARD DETAILS, AND ALLOWS YOU TO PAY OR GET PAID SAFELY AND EASILY WITHOUT SHARING ANY OF YOUR FINANCIAL INFORMATION. CREATING YOUR PAYPAL ACCOUNT IS EASY
1. AFTER CHOOSING PAYPAL AS THE PAYMENT METHOD IN THE CHECK-OUT AREA AND AFTER CLICKING ON "PAYMENT BUTTON" YOU WILL BE DIRECTED TO THE PAYPAL WEB SITE, WHERE YOU CAN REGISTER FOR PAYPAL.
2. AFTER PROCESSING YOUR PAYMENT YOU WILL BE LED BACK TO THE LACOSTE SITE WHERE YOU CAN FINALIZE YOUR ORDER.
3. YOU WILL RECEIVE A PAYMENT E-MAIL CONFIRMATION FROM PAYPAL AND AN ORDER E-MAIL CONFIRMATION FROM THE LACOSTE ONLINE SHOP.

LACOSTE GIFT CARDS

GIFT CARDS CANNOT BE REDEEMED ONLINE. WE APOLOGIZE FOR THE INCONVENIENCE. YOU ARE WELCOME TO REDEEM YOUR LACOSTE GIFT CARD AT ANY OF OUR U.S. RETAIL STORES. TO FIND A LACOSTE STORE NEAR YOU, PLEASE CLICK HERE !

HOW DO I USE A PROMOTIONAL CODE?

PLEASE ENTER YOUR PROMOTIONAL CODE IN THE “PROMOTION CODE” AREA OF YOUR BASKET AND CLICK “USE.” THE PROMOTIONAL CODE AND THE CORRESPONDING DISCOUNT WILL APPEAR IN YOUR BASKET. ONLY ONE PROMOTIONAL CODE CAN BE USED PER ORDER.

HOW CAN I BE SURE MY PAYMENT DETAILS ARE SECURE?

THE SECURITY OF YOUR DATA IS VERY IMPORTANT TO US. AS A LACOSTE.COM CUSTOMER, YOU CAN MAKE YOUR PURCHASES WITH CONFIDENCE.

ALL PERSONAL DATA IS ENCRYPTED ON OUR SITE BEFORE BEING TRANSMITTED OVER THE INTERNET. TO DO THIS, LACOSTE USES THE RECOGNIZED SECURE TRANSMISSION "SECURE SOCKET LAYER" (SSL), WITH 128 BIT ENCRYPTION. THE ENCRYPTED INFORMATION CONCERNING YOUR ORDER, YOUR NAME, ADDRESS, CREDIT CARD OR YOUR BANK DETAILS CANNOT BE READ BY THIRD PARTIES. TO PREVENT UNAUTHORIZED ACCESS TO YOUR ACCOUNT AND TO ENSURE YOUR PERSONAL DATA REMAINS SECURE, PLEASE DO NOT SHARE WITH ANYONE YOUR LOGIN OR PASSWORD DETAILS WITH ANYONE.

DELIVERY & RETURNS

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SHIPPING INFORMATION

PLEASE SEE THE BELOW MAP FOR TRANSIT TIMES FROM OUR WAREHOUSE. NOTE THAT THE MAP ONLY INCLUDES TRANSIT TIME AND DOES NOT INCLUDE ORDER PROCESSING TIME OR CUSTOMIZATION TIME. WE DO NOT SHIP TO PO BOXES, TO US PROTECTORATE STATES OR TO INTERNATIONAL ADDRESSES, AT THIS TIME. WE APOLOGIZE FOR ANY INCONVENIENCE.

SHIPPING RATES

Ground : Free

Express: $20

Expedited: $25

*All fragrance orders will be shipped GROUND due to Federal air transport restrictions and regulations

ADDITIONAL DELIVERY INFORMATION:

LACOSTE.COM OFFERS THREE SHIPPING OPTIONS. SHIPPING CHARGES WILL BE BASED ON THE VALUE OF YOUR PURCHASE AND THE METHOD OF SHIPMENT YOU CHOOSE. CURRENTLY, WE OFFER FREE STANDARD SHIPPING AS WELL AS FREE RETURNS. SIMPLY USE THE PRE-PAID RETURN LABEL INCLUDED WITH YOUR ORDER. WE CANNOT ACCEPT SELF ADDRESSED SHIPMENTS.

WE DO NOT CHARGE YOUR CREDIT CARD FOR ANY ITEMS UNTIL YOUR ITEM HAS SHIPPED. AS SOON AS YOUR ORDER SHIPS, WE WILL SEND YOU A CONFIRMATION VIA E-MAIL, WITH YOUR SHIPMENT DETAILS AND THE AMOUNT CHARGED.

SHIPPING TIMES ARE CALCULATED FROM THE DAY THE ORDER IS SHIPPED. IN MOST CASES, ITEMS ORDERED BEFORE 3PM EASTERN STANDARD TIME WILL SHIP THE SAME DAY.

STANDARD GROUND ARRIVES WITHIN 3 TO 5 BUSINESS DAYS FROM WHEN IT IS SHIPPED. EXPRESS ARRIVES WITHIN 2 BUSINESS DAYS FROM WHEN IT IS SHIPPED. EXPEDITED ARRIVES WITHIN 1 BUSINESS DAY FROM WHEN IT IS SHIPPED.

A SIGNATURE IS REQUIRED WHEN THE CONTENTS OF THE PACKAGE ARE VALUED AT $1,300 OR MORE. LACOSTE DOES NOT CURRENTLY DELIVER TO PO BOXES, TO US PROTECTORATE STATES, OR TO INTERNATIONAL ADDRESSES.

ADDITIONAL INFORMATION

• LACOSTE DOES NOT CURRENTLY DELIVER TO P.O. BOXES, TO US PROTECTORATE STATES, OR TO INTERNATIONAL ADDRESSES.

• SHIPPING FEES ARE NOT REFUNDABLE.

• ORDERS ARE PROCESSED MONDAY THROUGH FRIDAY. SATURDAY DELIVERY SERVICE IS NOT AVAILABLE AT THIS TIME.

• YOU WILL RECEIVE A SHIPMENT CONFIRMATION E-MAIL, AS WELL AS YOUR PACKAGE’S TRACKING NUMBER WHEN YOUR ORDER IS SHIPPED.

• APPLICABLE SALES TAX WILL BE CHARGED BASED ON YOUR LOCAL STATES TAX LAWS.

• WE SHIP ONLY TO THE CONTINENTAL US, ALASKA AND HAWAII.

• WE SHIP ONLY TO STREET ADDRESSES, OR APO/FPO.

• ITEMS THAT ARE GIFT PACKAGED CAN TAKE UP TO 5 BUSINESS DAYS TO SHIP.

• EXPEDITED SHIPPING IS AVAILABLE FOR AN ADDITIONAL FREIGHT CHARGE: IF ORDER IS PLACED BEFORE 3 PM EASTERN TIME ON BUSINESS DAYS (MONDAY THROUGH FRIDAY), YOUR ORDER WILL SHIP THE SAME DAY OTHERWISE WITHIN 24 HOURS.

• RETURNS ARE FREE.

CAN MY ORDER BE DELIVERED TO AN ADDRESS OF MY CHOICE?

LACOSTE.COM CAN DELIVER YOUR ORDER TO THE ADDRESS OF YOUR CHOICE*. PLEASE SPECIFY THE DELIVERY ADDRESS WHEN YOU PLACE YOUR ORDER. UNLESS AN ALTERNATIVE ADDRESS IS PROVIDED, DELIVERY WILL BE MADE TO YOUR BILLING ADDRESS.

*LACOSTE DOES NOT CURRENTLY DELIVER TO PO BOXES, TO US PROTECTORATE STATES, OR TO INTERNATIONAL ADDRESSES.

WHERE DO YOU DELIVER?

ORDERS PLACED ON OUR LACOSTE ONLINE SHOP, MAY BE DELIVERED TO ALL FIFTY STATES* AND APO/FPO ADDRESSES. PLEASE NOTE: LACOSTE WILL SHIP ITEMS TO APO/FPO ADDRESSES USING STANDARD SHIPPING ONLY.

*LACOSTE DOES NOT CURRENTLY DELIVER TO PO BOXES, TO US PROTECTORATE STATES, OR TO INTERNATIONAL ADDRESSES.

HOW MUCH DOES DELIVERY COST?

SHIPPING WILL BE CHARGED BASED ON THE VALUE OF YOUR PURCHASE AND THE TYPE OF SHIPPING METHOD YOU CHOOSE. PLEASE SEE OUR SHIPPING INFORMATION SECTION FOR DETAILS. CURRENTLY, WE OFFER FREE STANDARD SHIPPING AS WELL AS FREE RETURNS. FREE RETURNS ARE ONLY APPLICABLE FOR CUSTOMERS WHO USE THEIR PREPAID ADDRESS LABEL. WE WILL NOT REDEEM SELF ADDRESSED SHIPMENTS.

NORMAL SHIPPING RATES

Ground : Free

Express: $20

Expedited: $25

*All fragrance orders will be shipped GROUND due to Federal air transport restrictions and regulations.

HOW LONG DOES DELIVERY TAKE?

LACOSTE CUSTOMERS MAY CHOOSE FROM THREE SHIPPING METHODS. SHIPPING TIMES ARE CALCULATED FROM THE DAY THE ORDER IS SHIPPED. IN MOST CASES, ITEMS ORDERED BEFORE 3PM EASTERN STANDARD TIME WILL SHIP THE SAME DAY.

STANDARD GROUND ARRIVES WITHIN 3 TO 5 BUSINESS DAYS FROM WHEN IT IS SHIPPED.

EXPRESS ARRIVES WITHIN 2 BUSINESS DAYS FROM WHEN IT IS SHIPPED.

EXPEDITED ARRIVES WITHIN 1 BUSINESS DAY FROM WHEN IT IS SHIPPED.

IF YOUR ORDER IS PLACED BEFORE 3PM FROM MONDAY TO FRIDAY IT WILL BE PROCESSED AND SHIPPED WITHIN 24 HOURS. IF YOUR ORDER IS PLACED ON FRIDAY AFTER 3PM IT WILL BE PROCESSED AND SHIPPED ON THE FOLLOWING MONDAY. YOU WILL RECEIVE AN E-MAIL CONFIRMING SHIPMENT.

SHIPPING CHARGES ARE NON-REFUNDABLE. YOU WILL RECEIVE AN E-MAIL NOTIFICATION ONCE YOUR RETURN HAS BEEN SUCCESSFULLY PROCESSED.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE A SHIPMENT CONFIRMATION E-MAIL. THIS E-MAIL WILL CONTAIN TRACKING DETAILS WHICH WILL ENABLE YOU TO FOLLOW THE PROGRESS OF THE DELIVERY OF YOUR ORDER.

IS IT POSSIBLE TO RETURN A PRODUCT THAT HAS NOT BEEN ORDERED FROM LACOSTE.COM?

WE ONLY ACCEPT RETURNS OF PRODUCTS THAT HAVE BEEN PURCHASED FROM THE LACOSTE ONLINE SHOP. FOR PURCHASES THAT ARE NOT FROM THE LACOSTE ONLINE SHOP WE SUGGEST YOU CONTACT THE ORIGINAL POINT OF PURCHASE FOR ASSISTANCE WITH ANY POST PURCHASE TRANSACTIONS. PLEASE NOTE: ANY RETURNS THAT ARE NOT ACCEPTED WILL BE SHIPPED BACK TO THE SENDER.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

AFTER RECEIVING YOUR ORDER, YOU HAVE 30 DAYS TO RETURN A PRODUCT PURCHASED FROM OUR ONLINE SHOP.

HOW MUCH DOES IT COST TO RETURN A PRODUCT?

ALL RETURNS ARE FREE OF CHARGE.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?

IF A PRODUCT PURCHASED FROM THE LACOSTE ONLINE SHOP DOES NOT MEET LACOSTE QUALITY STANDARDS, YOU ARE WELCOME TO SEND BACK THE DAMAGED PRODUCT WITH A COPY OF THE PACKING LIST ON WHICH YOU CAN INDICATE THE PROBLEM ENCOUNTERED. PRODUCTS MUST BE SENT BACK USING THE STANDARD RETURNS PROCEDURE.

YOU MAY CONTACT CUSTOMER SERVICE IF YOU NEED ASSISTANCE WITH THIS PROCESS. CONTACT US VIA E-MAIL AT CUSTSVC@LACOSTE-USA.COM OR BY PHONE AT 800-4LACOSTE OR 800-452-2678 MONDAY – FRIDAY 9AM – 12AM AND SATURDAY & SUNDAY 12PM-9PM.

IS IT POSSIBLE TO EXCHANGE A PRODUCT?

AT THIS TIME, THE LACOSTE ONLINE SHOP DOES NOT ACCEPT ONLINE EXCHANGE REQUESTS. PLEASE PROCESS YOUR RETURN AND PLACE A NEW ORDER. SEE 'HOW TO EASILY RETURN.'

YOU CAN ALSO TAKE YOUR LACOSTE.COM ORDER TO A STORE NEAR YOU FOR A REFUND OR AN EXCHANGE FOR IN-STORE MERCHANDISE. IF YOU RECEIVED YOUR PRODUCT AS A GIFT, SEE “RETURNING A GIFT”. TO FIND A LACOSTE STORE NEAR YOU, PLEASE CLICK HERE.

WHERE WILL MY ORDER BE SHIPPED FROM?

YOUR ORDER WILL SHIP FROM THE LACOSTE WAREHOUSE LOCATED IN NEW JERSEY.

My Account

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WHY SHOULD I CREATE AN ACCOUNT?

FOR SECURITY PURPOSES, WE ENCOURAGE ALL OF OUR CUSTOMERS TO CREATE A LACOSTE ONLINE ACCOUNT. HERE ARE SOME OF THE BENEFITS OF CREATING AN ACCOUNT:
1. YOUR PERSONAL INFORMATION IS SAVED FOR QUICK AND EASY ORDERING EACH TIME YOU USE THE SITE.
2. YOUR PERSONAL INFORMATION IS PROTECTED WITH A PASSWORD, AND IT IS ENSURED THAT NO ONE ELSE HAS ACCESS TO THESE DETAILS.
3. YOU WILL BE ABLE TO RECEIVE INFORMATION REGARDING YOUR ORDER.
4. YOU WILL BE ABLE TO CHECK THE STATUS OF A CURRENT ORDER, REVIEW PAST ORDERS, AND TRACK YOUR ORDER PROGRESS UP TO THE MINUTE IT ARRIVES.

HOW WILL MY PERSONAL INFORMATION BE USED?

RESPECT FOR YOUR PRIVACY IS OF THE UTMOST IMPORTANCE. AS A LACOSTE.COM CUSTOMER, YOU CAN MAKE YOUR PURCHASES WITH CONFIDENCE.

THE INFORMATION YOU GIVE US ABOUT YOURSELF WILL ONLY BE USED TO OFFER YOU THE VERY BEST SERVICE POSSIBLE AND TO ADAPT OUR OFFERS TO YOUR PREFERENCES.

WHAT SHOULD I DO IF I DO NOT WISH TO RECEIVE THE NEWSLETTER?

YOU WILL ONLY RECEIVE OUR NEWSLETTERS IF YOU HAVE SUBSCRIBED FOR IT.

IF YOU NO LONGER WISH TO RECEIVE OUR NEWSLETTER, PLEASE USE THE UNSUBSCRIBE LINK FOUND AT THE BOTTOM OF THE NEWSLETTER. THIS WILL NOT AFFECT YOUR ACCOUNT.

USE OF THE LACOSTE WEBSITE

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WHAT ARE THE TECHNICAL SETTINGS REQUIRED FOR BEST USE OF LACOSTE.COM?

BROWSER SOFTWARE SETTINGS: TO ENSURE THE CORRECT DISPLAY AND OPTIMAL OPERATION OF LACOSTE.COM, YOU MUST HAVE GOOGLE CHROME OR MOZILLA/FIREFOX (VERSION 1.5 AND ABOVE). FOR OPTIMAL DISPLAY YOU WILL NEED TO ACTIVATE JAVA AND JAVA SCRIPT. TO ENABLE YOU TO PLACE PRODUCTS IN YOUR BASKET YOU WILL ALSO NEED TO ACTIVATE THE “ALLOW COOKIES” FUNCTION (LOCATED IN TOOLS / INTERNET OPTIONS / PRIVACY IF YOU USE INTERNET EXPLORER 6.0 FOR WINDOWS).

HOW DO I CONTACT THE LACOSTE ONLINE SHOP?

FOR QUESTIONS RELATING TO LACOSTE.COM ONLINE SHOP AND ORDERS PLACED THROUGH IT, OUR CUSTOMER SERVICE IS HERE TO ASSIST YOU MONDAY THROUGH FRIDAY FROM 9 A.M TO 12 A.M AND SATURDAY AND SUNDAY FROM 12 P.M TO 9 A.M. YOU CAN REACH US BY USING THE CUSTOMER SERVICE FORM OR BY PHONE AT 800-4LACOSTE (800-452-2678) AND SOMEONE WILL BE HAPPY TO ASSIST YOU WITH ANY QUESTIONS OR CONCERNS.

ARE ALL ITEMS ON THE LACOSTE WEBSITE AVAILABLE IN STORES AND VICE VERSA?

NOT ALL ITEMS FOUND ONLINE ARE AVAILABLE IN ALL STYLES, SIZES AND COLORS IN OUR RETAIL STORES.

HOW CAN I PURCHASE A LACOSTE GIFT CARD?

YOU CAN ALWAYS PURCHASE OR REDEEM A LACOSTE GIFT CARD AT ANY LACOSTE BOUTIQUE. TO FIND A LACOSTE STORE NEAR YOU, PLEASE CLICK WWW.LACOSTE.COM AND CLICK ON ABOUT US.