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  • Free returns

    We accept returns within 30 days after receipt of your order. You can do this for free using the return label accessed under your account or via the order shipment email.

    Returns with a label are to be taken to your local Post Office and can take up to 10 to 15 days to be processed.

    Refunds will be made back to the original payment method. Please note, customised items, masks and underwear are not eligible for return.

  • WE KEEP YOUR DETAILS SAFE

    All payment information is protected by secure connection to ensure your card data cannot be used by anyone else.

    The following payment methods are available at the Lacoste online shop:
    VISA, MASTERCARD, AMERICAN EXPRESS AND PAYPAL

  • Free Express Delivery - on orders over £80

    Delivery is free on orders over £80 or £5.95 for orders below.
    We deliver using DHL Express and takes up to 4-5 working days between Monday to Thursday for orders placed before 1pm. Order placed on Friday will be delivered at latest the following Tuesday.

    Please note your products are delivered to the UK from our warehouse in France. Orders over £135 incur customs duty charges to be paid to DHL directly. You will receive a notification from DHL upon shipping for simple steps to make the payment to clear the delivery of your items into the UK.

    Once the custom duties are paid the order will proceed to be shipped to your chosen address. If the charges are not paid, the item will be returned to the warehouse and a refund will be processed. We assure you that a fast and secure delivery is provided at each step for you to enjoy your order in good time.

  • NEED ASSISTANCE ?

    We recommend you to consult our help section here

    Our customer service team is available from Monday to Friday from 8am to 4pm. Our lines will be exceptionally closed on January 2nd. Click here

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The current situation (health and holiday season) leads to a contact increase.
To ensure our crocodiles respond to you as quickly as possible, we are temporarily adapting the opening of our lines.
We thank you for your understanding.

(+44) 01 96 23 12 803 *

For information, our lines close exceptionally from 3pm on 24th and 31st December.
We thank you for your understanding.

Contact our customer service team Monday to Friday from 8am to 4pm and on Saturday from 9am to 3pm.

**Local costs apply depending on your phone provider.

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