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Free returns

Free returns are accepted 30 days after receipt of your order. You can do this for free using the return label accessed under your account or via the order shipment email.

Once you declare your return request you will receive an email with your return label. This will include two invoices plus a DHL waybill label which should be given to DHL upon pick up or drop off of your box. Please re-use the box in which the order was delivered and close your parcel securely.

Refunds will be made back to the original payment method. Please note, customised items, masks and underwear are not eligible for return.
WE KEEP YOUR DETAILS SAFE

All payment information is protected by secure connection to ensure your card data cannot be used by anyone else.

The following payment methods are available at the Lacoste online shop:
VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL AND 3 INTEREST-FREE PAYMENTS WITH KLARNA.
Free Standard Delivery - on orders over £80

Standard delivery is free on orders over £80.

Standard delivery is £4.95 and takes 4-5 working days from Monday to Friday and is offered on orders over £80.

Delivery in store or to a pick up station : temporarily deactivated.

Please be assured that all orders placed either on standard or express delivery will not incur duty fees and additional charges.
NEED ASSISTANCE ?

Contact our customer service team from Monday to Saturday from 8 am to 11 am. Contact us here

For frequently asked questions we recommend you to consult our help section here

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