Lacoste Swindon, Swindon, United Kingdom | LACOSTE

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Free returns

Free returns are currently extended to to 60 days after receipt of your order. You can do this for free using the return label accessed under your account or via the order shipment email.

Once you declare your return request you will receive an email with your return label. This will include two invoices plus a DHL waybill label which should be given to DHL upon pick up or drop off of your box. Please re-use the box in which the order was delivered and close your parcel securely.

Refunds will be made back to the original payment method. Please note, customised items, masks and underwear are not eligible for return.
WE KEEP YOUR DETAILS SAFE

All payment information is protected by secure connection to ensure your card data cannot be used by anyone else.

The following payment methods are available at the Lacoste online shop:
VISA, MASTERCARD, AMERICAN EXPRESS AND PAYPAL
Free Express Delivery - on orders over £80

Delivery is free on orders over £80 or £5.95 for orders below.
We deliver using DHL Express and takes up to 3-4 working days between Monday to Friday.

Please note your products are delivered to the UK from our warehouse in France. Orders over £135 excluding VAT incur customs duty charges (12% of basket value) to be paid to DHL directly. You will receive a notification from DHL upon shipping for simple steps to make the payment to clear the delivery of your items into the UK.

Once the custom duties are paid the order will proceed to be shipped to your chosen address.If the charges are not paid, the item will be returned to the warehouse and a refund will be processed. We assure you that a fast and secure delivery is provided at each step for you to enjoy your order in good time.
NEED ASSISTANCE ?

Our customer service team is available from Monday to Friday from 8am to 4pm and on Saturday from 9am to 3pm. Contact us here

Please note if you do wish to call us, there will be waiting line in place due to the volume of calls and we aim to answer your call as soon as possible. We thank you for your understanding.

For frequently asked questions we recommend you to consult our help section here

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By phone

To ensure our crocodiles respond to you as quickly as possible, we are temporarily adapting the opening hours of our phone lines.
We thank you for your understanding.

(+44) 01 96 23 12 803 ^*

Normal contact hours for our customer service team are Monday to Friday from 8am to 4pm and on Saturday from 9am to 3pm.

**Local costs apply depending on your phone provider.

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