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The progress statuses for your order are as follows:
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Credit/Debit Card :
we accept: Visa and Mastercard. We will debit your credit card / debit card after confirmation of your order. Your details are transmitted in encrypted form using ssl to protect your credit / debit card information and ensure that this cannot be intercepted by third parties.
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We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. Unless an alternative address is provided delivery will be made to the billing address.
Standard Delivery
Charge Orders below 350SAR = 30SAR Charge Orders above 350SAR = Free
Standard Delivery
If you order between Saturday to Thursday allow 3-6 days for the order to be delivered. If you order on Friday it will take one extra day the order will not be packed and shipped on the same day. You will receive an e-mail confirming that your order has been dispatched.
The possible progress statuses for your order are as follows:
If a product purchased from the Lacoste Online Shop does not meet Lacoste Quality Standards, you have the right to make a claim during the period of the legal guarantee. We kindly ask you to provide us with clear pictures of the product. For textile: full length of the product and detailed close up of the issue. For the shoes: above and soles and detailed close up of the issue.
Please send your detailed email explaining the encountered issue to our customer service: click here
by e-mail : service.me@lacoste.com
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The benefits of creating an account with the Lacoste Online Shop are as follows:
If you have forgotten your password, you can use ‘forgot your password’ Functionality to reset your password
Respect for your privacy is of the utmost importance. As a Lacoste Online Shop customer, you can make your purchases with confidence. We do not require your personal information except in the following situations:
The information you give us about yourself or your interests will only be used to offer you the very best service possible and to adapt our offers to your requirements.
You will only receive our newsletter if you subscribe to it via the Lacoste Online Shop website.
If you no longer wish to receive our newsletter, please use the unsubscribe link to be found at the bottom of the newsletter. This does not affect your account.
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For questions relating to the Lacoste Online Shop and orders placed through it, our customer service is here to help you 7 days a week from 9am to 9pm. You can contact us by email : service.me@lacoste.com
For questions relating to the Lacoste brand and its activities, please go to lacoste.com/sa and use the contact form.