FAQ

HOW TO EASILY RETURN

 

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WE WILL GLADLY ACCEPT RETURNS OF UNWORN MERCHANDISE. ALL SHIPMENT DOCUMENTS OR GIFT RECEIPTS FROM OUR LACOSTE US WEBSITE MUST BE INCLUDED WITHIN 30 DAYS OF DELIVERY (EXCLUDING FRAGRANCE). FOR GIFT RECEIPT RETURNS PLEASE SEE “RETURNING A GIFT”. *PLEASE NOTE WHEN PURCHASING FRAGRANCE AND MONOGRAMMED ITEMS ONLINE ALL SALES ARE FINAL.

ALL RETURNS WILL BE CREDITED TO THE ORIGINAL FORM OF PAYMENT. SHIPPING CHARGES ARE NOT REFUNDABLE. YOU WILL RECEIVE AN E-MAIL NOTIFICATION UPON THE COMPLETION OF RETURN PROCESSING.

PROCESSING A RETURN

 

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BY MAIL: FILL OUT THE “RETURN” PORTION OF THE PACKING SLIP THAT ACCOMPANIED YOUR ITEM AND PACK THE MERCHANDISE* AND PACKING SLIP IN A STURDY BOX. APPLY THE SUPPLIED RETURN LABEL. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED. AT THIS TIME, WE ARE UNABLE TO ACCEPT EXCHANGES BY MAIL. PURCHASES WILL BE CREDITED TO THE ACCOUNT USED FOR THE PURCHASE. PLEASE ALLOW 10 TO 12 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS THE RETURN. *WE CANNOT ACCEPT FRAGRANCE RETURNS BY MAIL AT THIS TIME.

AT ANY OF OUR DOMESTIC U.S. LACOSTE STORES: TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE, BRING THE ITEM/S, PACKING SLIP AND THE ORIGINAL FORM OF PAYMENT IN ORDER FOR THE STORE TO PROCESS YOUR RETURN. PLEASE USE OUR STORE LOCATOR TO FIND A STORE NEAR YOU.

RETURNING A GIFT

 

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BY MAIL: WE WILL GLADLY ACCEPT RETURNS OF UNWORN MERCHANDISE. IF YOUR GIFT WAS SENT FROM LACOSTE.COM, YOU CAN RETURN IT BY MAIL TO US. SIMPLY FILL OUT THE “RETURN” PORTION OF THE PACKING SLIP THAT ACCOMPANIED YOUR ITEM* AND PACK THE MERCHANDISE AND PACKING SLIP IN A STURDY BOX. APPLY THE SUPPLIED RETURN LABEL. PLEASE NOTE: YOUR GIFT WILL BE CREDITED TO THE ACCOUNT USED TO MAKE THE PURCHASE. AT THIS TIME, WE ARE UNABLE TO ACCEPT EXCHANGES BY MAIL. PLEASE ALLOW 10 TO 12 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS THE RETURN. *WE CANNOT ACCEPT FRAGRANCE RETURNS BY MAIL AT THIS TIME.

AT ANY OF OUR DOMESTIC U.S. LACOSTE STORES: TO EXCHANGE A GIFT PURCHASED ONLINE SIMPLY BRING THE ITEM/S AND PACKING SLIP INTO THE LACOSTE STORE NEAREST YOU. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED. SHOULD YOU DECIDE NOT TO EXCHANGE THE GIFT AT THAT TIME, YOU WILL BE ISSUED A LACOSTE STORE CREDIT. PLEASE NOTE THAT TO LOCATE A STORE NEAR YOU PLEASE CLICK HERE.

PRICE ADJUSTMENTS

 

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PRICE ADJUSTMENTS WILL BE GIVEN, AT ANY TIME, FOR PURCHASES MADE WITHIN 10 DAYS OF A MARKDOWN.

YOUR SATISFACTION IS VERY IMPORTANT TO US.

IS IT POSSIBLE TO RETURN A PRODUCT THAT HAS NOT BEEN ORDERED FROM LACOSTE.COM?

 

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WE ONLY ACCEPT PRODUCTS THAT HAVE BEEN PURCHASED FROM THE LACOSTE ONLINE SHOP. WE SUGGEST YOU CONTACT THE ORIGINAL POINT OF PURCHASE FOR ASSISTANCE WITH ANY POST PURCHASE TRANSACTIONS. PLEASE NOTE: ANY PRODUCT RETURNED IN ERROR WILL BE RETURNED TO THE SENDER.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

 

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YOU HAVE 30 DAYS FROM RECEIPT OF YOUR ORDER TO RETURN A PRODUCT PURCHASED FROM LACOSTE.COM.

HOW MUCH DOES IT COST TO RETURN A PRODUCT?

 

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ALL RETURNS ARE FREE OF CHARGE

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?

 

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IF A PRODUCT PURCHASED FROM THE LACOSTE ONLINE SHOP DOES NOT MEET LACOSTE QUALITY STANDARDS, YOU ARE WELCOME TO SEND BACK THE DAMAGED PRODUCT WITH A COPY OF THE PACKING LIST ON WHICH YOU CAN INDICATE THE PROBLEM ENCOUNTERED. PRODUCTS MUST BE SENT BACK USING THE STANDARD RETURNS PROCEDURE. YOU MAY CONTACT OUR CUSTOMER SERVICES TEAM IF YOU NEED ANY ASSISTANCE WITH THIS PROCESS.

CONTACT US VIA E-MAIL AT customerservice-us@lacoste.com OR REACH US BY PHONE AT 800-4LACOSTE MONDAY – FRIDAY 9AM – 12AM AND SATURDAY & SUNDAY 12PM-9PM..

IS IT POSSIBLE TO EXCHANGE A PRODUCT?

 

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AT THIS TIME, LACOSTE.COM DOES NOT ACCEPT ONLINE EXCHANGE REQUESTS. PLEASE PROCESS YOUR RETURN AND PLACE A NEW ORDER. SEE 'HOW DO I RETURN A PRODUCT PURCHASED IN THE LACOSTE ONLINE SHOP?'

YOU CAN ALSO TAKE YOUR LACOSTE.COM ORDER TO A STORE NEAR YOU FOR A REFUND OR AN EXCHANGE FOR IN-STORE MERCHANDISE. IF YOU RECEIVED YOUR PRODUCT AS A GIFT, SEE “RETURNING A GIFT”.

CAN I RETURN MONOGRAMMED ITEMS?

MONOGRAMMED ITEMS ARE PERSONALIZED AS INDIVIDUAL, THEY ARE CONSIDERED FINAL SALE AND MAY NOT BE EXCHANGED OR RETURNED.