How do i return a product purchased in the lacoste online shop?
We offer free returns. You have the right to cancel your purchase and return any purchased products (other than underwear). We accept online returns within fourteen (14) days from the day on which you (or a person indicated by you) receive the products. Please note that it is not possible to return or exchange purchases made online in one of our stores or return or exchange products purchased in one of our stores on the online store.
Please return your products in their original condition, without them being worn or washed. The sole of the shoes has to be clean and intact and the perfume packaging still sealed. All of the packaging (plastic, boxes), accessories (glasses case), user manual and product labels have to be returned.
To return your product please reuse the packaging your order was shipped in. Log in to your account or if you do not have an account use the link in your shipment confirmation email and follow the easy steps. 1. Click on a button ‘register your refund’ and select products you want to refund. 2. Once the refund is registered, the following day (if refund is requested after 8pm) you will receive a call from a courier company (fetchr) to schedule a refund collection. 3. Hand the order packed in the original package to the courier company. The label for the return will be provided by courier on the day of the collection. 4. We will notify you via email when we receive the parcel.
Please note we only accept one return per order. Please make sure that your return package is packed and sealed securely.
Normally parcels are returned to us by courier company value express within: 2 working days after the collection from you but on some occasions returned parcels are delayed especially at busy periods like ramadan, christmas or during sale periods. Please allow up to 7 working days before contacting us about your return. It is important to note that refunds can take up to one month to be completed. Thank you for your understanding.
All returned products not complying with our return policy will be returned to you without refund. In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. If you return products purchased with a promo code, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then loose the promotion amount of the returned item.