FAQ

ORDERING

 

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HOW TO ORDER THE RIGHT SIZE?

PLEASE REFER TO THE SIZE GUIDE TO SELECT THE BEST FIT.

CAN I MODIFY OR CANCEL AN ORDER ONCE IT HAS BEEN SUBMITTED?

YOU CAN MODIFY OR CANCEL YOUR ORDER WITHIN 30 MINUTES OF SUBMISSION. IN THE EVENT YOU NEED TO MAKE A CHANGE PLEASE CONTACT A CUSTOMER SERVICE REPRESENTATIVE IMMEDIATELY AT 1-855-262-4999: MONDAY – FRIDAY 9 AM – 9 PM AND SATURDAY & SUNDAY 12 PM-7 PM FOR ASSISTANCE.

WILL I BE CHARGED SALES TAX ON MY ORDER?

LACOSTE CHARGES APPLICABLE FEDERAL, PROVINCIAL AND HARMONIZED SALES TAX CHARGED BASED ON THE SHIPPING ADDRESS ASSOCIATED WITH EACH ORDER. THE APPROPRIATE AMOUNT WILL BE ADDED TO YOUR TOTAL ORDER. YOUR ESTIMATED TAX CHARGES WILL APPEAR ON THE CHECKOUT PAGE BEFORE YOU PLACE AN ORDER.

HOW DO I USE A PROMOTION CODE?

YOU CAN ENTER A PROMO CODE BY CLICKING “PROMO CODE(+)” ON YOUR BASKET PAGE. PLEASE ENTER YOUR PROMOTIONAL CODE IN THE “PROMOTION CODE” AREA AND CLICK “USE.” THE PROMOTIONAL CODE AND THE CORRESPONDING DISCOUNT WILL APPEAR IN YOUR BASKET. ONLY ONE PROMOTIONAL CODE CAN BE USED PER ORDER.

CAN I GIFT PACKAGE MY ORDER?

LACOSTE OFFERS YOU THE OPTION TO HAVE YOUR ITEM PACKAGED IN A LACOSTE GIFT BOX FOR $2. (THIS SERVICE IS NOT AVAILABLE FOR SHOES, FRAGRANCE AND WATCHES).

PLEASE FOLLOW THE INSTRUCTIONS BELOW: 1. AFTER ADDING THE ITEMS TO YOUR SHOPPING BAG, CLICK THE GREEN "CHECKOUT" BUTTON NEAR THE TOP-RIGHT CORNER OF THE PAGE TO REVIEW YOUR ORDER. 2. A GREY ORDER SUMMARY BOX WILL APPEAR, SELECT "ADD A GIFT BOX". ONCE YOU SELECT THIS OPTION YOU WILL ALSO BE ABLE TO ADD A GIFT MESSAGE UP TO 64 CHARACTERS LONG. 2 DOLLARS WILL BE ADDED TO YOUR SHIPPING FEES 3. ONCE YOU HAVE PROCEEDED TO CHECKOUT, SPECIFY THE NAME AND SHIPPING ADDRESS* OF THE RECIPIENT AND CLICK THE GREEN "CONTINUE" BUTTON. PRICING WILL NOT BE COMMUNICATED TO THE RECIPIENT OF YOUR GIFT.

WE RECOMMEND THAT YOU NOTIFY THE GIFT RECIPIENT TO EXPECT A PACKAGE FROM LACOSTE.

IF I SEND SOMEONE A GIFT WILL THEY ALSO RECEIVE A GIFT RECEIPT IN CASE THEY WOULD LIKE TO EXCHANGE OR RETURN IT?

ALL ORDERS SENT AS A GIFT CAN BE RETURNED BY MAIL USING THE PRE-PAID LABEL OR RETURNED/EXCHANGE IN-STORE WITHIN 30 DAYS OF DELIVERY. PLEASE NOTE THAT ALL GIFT RETURNS DONE BY MAIL ARE REFUNDED TO THE PURCHASER. GIFT EXCHANGES ARE NOT AVAILABLE BY MAIL. IF GIFT RECIPIENTS RETURN THEIR GIFT IN-STORE AND DO NOT WANT AN EXCHANGE AT THAT TIME, THEY WILL BE ISSUED A LACOSTE STORE CREDIT. MERCHANDISE MUST BE RETURNED UNWORN, WITH TICKETS ATTACHED, AND ACCOMPANIED BY THE ORIGINAL PACKING SLIP.

HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

AFTER PLACING YOUR ORDER, YOU WILL RECEIVE AN ORDER CONFIRMATION VIA EMAIL, IF YOU DO NOT RECEIVE AN EMAIL WITHIN 3 HOURS, PLEASE CONTACT US VIA E-MAIL AT SERVICE@LACOSTE.CA OR REACH US BY PHONE AT 1-800-4LACOSTE OR 1-800-452-2678: MONDAY – FRIDAY 9 AM – 9 PM AND SATURDAY & SUNDAY 12PM-7PM.

HOW DO I MONITOR THE PROGRESS OF MY ORDER?

IF YOU HAVE PLACED YOUR ORDER WHILE LOGGED INTO YOUR ACCOUNT (BY CREATING AN ACCOUNT OR LOGGING ON TO YOUR EXISTING ACCOUNT) YOU WILL FIND YOUR ORDER UNDER “MY ACCOUNT/MY ORDERS”. YOUR ORDER WILL HAVE ONE OF THE TWO STATUS UPDATES LISTED BELOW:

1. BEING PROCESSED - YOUR ORDER HAS BEEN CONFIRMED AND IS CURRENTLY BEING PROCESSED IN OUR WAREHOUSE

2. SHIPPED - YOUR ORDER HAS BEEN PROCESSED AND SHIPPED – YOU CAN TRACK ITS PROGRESS ON HTTP://WWW.CANADAPOST.CA USING THE PARCEL NUMBER

IS THERE A MINIMUM ORDER VALUE?

THERE IS NO MINIMUM ORDER VALUE ON THE LACOSTE ONLINE SHOP.

HOW DO I FIND THE NEAREST STORE?

CLICK ON THE FOLLOWING LINK: FIND THE NEAREST STORE https://www.lacoste.com/ca/en/stores/canada

WHY DO I ONLY SEE ONE SHIPPING OPTION WHEN I AM ORDERING A FRAGRANCE?

ALL FRAGRANCE ORDERS WILL BE SHIPPED GROUND DUE TO AIR TRANSPORT RESTRICTIONS AND REGULATIONS.

PAYMENT

 

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HOW CAN I PAY FOR MY ORDER?

THE FOLLOWING METHODS OF PAYMENT ARE AVAILABLE AND ACCEPTED AT THE LACOSTE ONLINE SHOP:

1. CREDIT CARD : VISA, MASTERCARD, AMERICAN EXPRESS
2. DEBIT CARD: VISA OR MASTERCARD
3. PAYPAL
YOU WILL NOT BE CHARGED UNTIL YOUR ORDER HAS BEEN SHIPPED. YOUR DETAILS ARE TRANSMITTED IN ENCRYPTED FORM USING THE SECURE TRANSMISSION "SECURE SOCKET LAYER" (SSL), WITH 128 BIT ENCRYPTION, TO PROTECT YOUR CREDIT / DEBIT CARD INFORMATION AND ENSURE THAT YOUR INFORMATION CANNOT BE INTERCEPTED BY THIRD PARTIES.
PAYPAL:
PAYPAL IS A SECURE ONLINE ACCOUNT THAT STORES AND SAFEGUARDS YOUR BANK, CREDIT OR DEBIT CARD DETAILS, AND ALLOWS YOU TO PAY OR GET PAID SAFELY AND EASILY WITHOUT SHARING ANY OF YOUR FINANCIAL INFORMATION.
1. AFTER CHOOSING PAYPAL AS THE PAYMENT METHOD IN THE CHECK-OUT AREA AND AFTER CLICKING ON "PAYMENT BUTTON" YOU WILL BE DIRECTED TO THE PAYPAL WEB SITE WHERE YOU CAN PAY YOUR ORDER.
2. AFTER PROCESSING YOUR PAYMENT YOU WILL BE LED BACK TO THE LACOSTE SITE WHERE YOU CAN FINALIZE YOUR ORDER.
3. YOU WILL RECEIVE A PAYMENT E-MAIL CONFIRMATION FROM PAYPAL AND AN ORDER E-MAIL CONFIRMATION FROM THE LACOSTE ONLINE SHOP

HOW CAN I BE SURE MY PAYMENT DETAILS ARE SECURE?

THE SECURITY OF YOUR DATA IS VERY IMPORTANT TO US. AS A LACOSTE.COM/CA CUSTOMER, YOU CAN MAKE YOUR PURCHASES WITH CONFIDENCE.

ALL PERSONAL DATA IS ENCRYPTED ON OUR SITE BEFORE BEING TRANSMITTED OVER THE INTERNET. TO DO THIS, LACOSTE USES THE RECOGNIZED SECURE TRANSMISSION "SECURE SOCKET LAYER" (SSL), WITH 128 BIT ENCRYPTION. THE ENCRYPTED INFORMATION CONCERNING YOUR ORDER, YOUR NAME, ADDRESS, CREDIT CARD OR YOUR BANK DETAILS CANNOT BE READ BY THIRD PARTIES. TO PREVENT UNAUTHORIZED ACCESS TO YOUR ACCOUNT AND TO ENSURE YOUR PERSONAL DATA REMAINS SECURE, PLEASE DO NOT SHARE WITH ANYONE YOUR LOGIN OR PASSWORD DETAILS WITH ANYONE.

LACOSTE GIFT CARDS

GIFT CARDS CANNOT BE REDEEMED ONLINE AT THE MOMENT. YOU ARE WELCOME TO REDEEM YOUR LACOSTE GIFT CARD AT ANY OF OUR CANADIAN RETAIL STORES. TO FIND A LACOSTE STORE NEAR YOU, PLEASE CLICK HERE

CAN I PLACE AN ORDER WITH AN INTERNATIONAL CREDIT CARD?

INTERNATIONAL CREDIT CARDS FROM MOST COUNTRIES CAN BE USED FOR PAYMENT ON THE LACOSTE CANADA WEBSITE. HOWEVER, PLEASE NOTE ORDERS MAY ONLY BE SHIPPED WITHIN CANADA.

WHEN WILL I BE CHARGED FOR MY ORDER?

AT THE TIME OF ORDER SUBMISSION YOUR CREDIT CARD WILL BE AUTHORIZED FOR THE TOTAL AMOUNT OF YOUR ORDER AND WILL ONLY BE CHARGED ONCE IT HAS SUCCESSFULLY SHIPPED.

SHIPPING AND DELIVERY

 

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HOW MUCH IS THE COST OF SHIPPING?

THE LACOSTE ONLINE BOUTIQUE IS HAPPY TO OFFER FREE STANDARD SHIPPING ON ORDERS OF $100 OR MORE. PLEASE SEE OUR SHIPPING OPTIONS BELOW:

For ORDERS OF $99.99 OR LESS, GROUND SHIPPING (1-10 BUSINESS DAYS) costs $8, and EXPRESS SHIPPING (1-3 BUSINESS DAYS) costs $20

For ORDERS OF $99.99 OR more, GROUND SHIPPING (1-10 BUSINESS DAYS) is free, and EXPRESS SHIPPING (1-3 BUSINESS DAYS) costs $20

RETURNS ARE FREE.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

LACOSTE ONLINE BOUTIQUE CUSTOMERS MAY CHOOSE FROM TWO SHIPPING METHODS. BELOW PLEASE FIND THE ESTIMATED IN-TRANSIT TIME BASED ON THE SHIPPING ADDRESS LOCATION. PLEASE NOTE THAT ALL TIMES BELOW ARE ESTIMATES AND ARE IN ADDITION TO PROCESSING TIME AND BEGIN ONCE THE ORDER HAS SUCCESSFULLY SHIPPED FROM OUR MONTREAL, QC WAREHOUSE.

Ground

Express Shipping

WHERE DO YOU DELIVER?

ORDERS PLACED ON OUR LACOSTE ONLINE SHOP MAY BE DELIVERED WITHIN CANADA. LACOSTE DOES NOT DELIVER TO INTERNATIONAL ADDRESSES.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE A SHIPMENT CONFIRMATION E-MAIL. THIS E-MAIL WILL CONTAIN TRACKING DETAILS WHICH WILL ENABLE YOU TO FOLLOW THE PROGRESS OF THE DELIVERY OF YOUR ORDER.

HOW MUCH DOES IT COST TO RETURN A PRODUCT?

ALL RETURNS ARE FREE OF CHARGE.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?

IF A PRODUCT PURCHASED FROM THE LACOSTE ONLINE SHOP DOES NOT MEET LACOSTE QUALITY STANDARDS, YOU ARE WELCOME TO SEND BACK THE DAMAGED PRODUCT WITH A COPY OF THE PACKING LIST ON WHICH YOU CAN INDICATE THE PROBLEM ENCOUNTERED. PRODUCTS MUST BE SENT BACK USING THE STANDARD RETURNS PROCEDURE.
YOU MAY CONTACT CUSTOMER SERVICE IF YOU NEED ASSISTANCE WITH THIS PROCESS. CONTACT US VIA E-MAIL AT SERVICE@LACOSTE.CA OR BY PHONE AT 1-855-262-4999: MONDAY – FRIDAY 9AM – 6PM AND SATURDAY & SUNDAY 12PM-7PM.

IS IT POSSIBLE TO EXCHANGE A PRODUCT?

AT THIS TIME, THE LACOSTE ONLINE SHOP DOES NOT ACCEPT ONLINE EXCHANGE REQUESTS. PLEASE PROCESS YOUR RETURN AND PLACE A NEW ORDER. PLEASE NOTE ITEMS BOUGHT ON SALE ARE NOT REFUNDED, ONLY EXCHANGED. YOU CAN ALSO TAKE YOUR LACOSTE.COM/CA ORDER TO A STORE NEAR YOU FOR A REFUND OR AN EXCHANGE FOR IN-STORE MERCHANDISE. IF YOU RECEIVED YOUR PRODUCT AS A GIFT, SEE “RETURNING A GIFT”. TO FIND A LACOSTE STORE NEAR YOU, PLEASE CLICK HERE.

WHERE WILL MY ORDER BE SHIPPED FROM?

YOUR ORDER WILL SHIP FROM THE LACOSTE WAREHOUSE LOCATED IN MONTREAL.

ADDITIONAL DELIVERY INFORMATION

LACOSTE.COM/CA OFFERS TWO SHIPPING OPTIONS. SHIPPING CHARGES WILL BE BASED ON THE VALUE OF YOUR PURCHASE AND THE METHOD OF SHIPMENT YOU CHOOSE. CURRENTLY, WE OFFER FREE RETURNS. SIMPLY USE THE PRE-PAID RETURN LABEL INCLUDED WITH YOUR ORDER. WE CANNOT ACCEPT SELF ADDRESSED SHIPMENTS.

ORDERS ARE PROCESSED MONDAY THROUGH FRIDAY. SATURDAY SHIPPING SERVICE IS NOT AVAILABLE AT THIS TIME.

YOU WILL RECEIVE A SHIPMENT CONFIRMATION E-MAIL, AS WELL AS YOUR PACKAGE’S TRACKING NUMBER WHEN YOUR ORDER IS SHIPPED.

WE DO NOT CHARGE YOUR CREDIT CARD FOR ANY ITEMS UNTIL YOUR ITEM HAS SHIPPED. AS SOON AS YOUR ORDER SHIPS, WE WILL SEND YOU A CONFIRMATION VIA E-MAIL, WITH YOUR SHIPMENT DETAILS AND THE AMOUNT CHARGED.

SHIPPING TIMES ARE CALCULATED FROM THE DAY THE ORDER IS SHIPPED. IN MOST CASES, ITEMS ORDERED BEFORE 1PM EASTERN STANDARD TIME WILL SHIP THE SAME DAY.

Returns

 

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HOW DO I RETURN A PRODUCT PURCHASED IN THE LACOSTE ONLINE SHOP?

WE ACCEPT RETURNS OF UNWORN MERCHANDISE IN SALEABLE CONDITION WITH ALL SHIPMENT DOCUMENTS OR GIFT RECEIPT FROM OUR LACOSTE CANADA. WEBSITE WITHIN 30 DAYS OF DELIVERY WE DO NOT ACCEPT FRAGRANCES, UNDERWEAR AND SWIMWEAR RETURNS.

REFUNDS WILL BE CREDITED TO THE ORIGINAL FORM OF PAYMENT. FOR GIFT RECEIPT RETURNS PLEASE SEE “RETURNING A GIFT”. A ONE TIME ONLY PRICE ADJUSTMENT WILL BE GIVEN FOR PURCHASES MADE WITHIN 10 DAYS OF A MARKDOWN. *PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

SHIPPING CHARGES ARE NON-REFUNDABLE. YOU WILL RECEIVE AN E-MAIL NOTIFICATION UPON THE COMPLETION OF RETURN PROCESSING.

PROCESSING A RETURN

BY MAIL: FILL OUT THE “RETURN” PORTION OF THE PACKING SLIP THAT ACCOMPANIED YOUR ITEM AND PACK THE MERCHANDISE* AND PACKING SLIP IN A STURDY BOX. APPLY THE SUPPLIED RETURN LABEL TO THE OUTSIDE OF THE BOX. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED. AT THIS TIME, WE ARE UNABLE TO ACCEPT EXCHANGES BY MAIL. PURCHASES WILL BE CREDITED TO THE ACCOUNT USED FOR THE PURCHASE. PLEASE ALLOW 10 TO 12 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS THE RETURN. *PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

AT ANY OF OUR DOMESTIC CANADA. LACOSTE STORES: TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE, BRING THE ITEM/S, PACKING SLIP AND THE ORIGINAL FORM OF PAYMENT IN ORDER FOR THE STORE TO PROCESS YOUR RETURN. PLEASE NOTE ONLY ITEMS PURCHASED AT REGULAR PRICE WILL BE REFUNDED. ITEMS PURCHASED ON SALE CANNOT BE REFUNDED BUT CAN BE EXCHANGED. ITEMS PURCHASED ONLINE WITH THE PAYPAL METHOD OF PAYMENT CANNOT BE RETURNED IN STORES. PLEASE USE OUR STORE LOCATOR TO FIND A STORE NEAR YOU.

*PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

**HOLIDAY POLICY:

Sale merchandises are NOT subject to refunds or credit notes, but can be exchanged.

***Items purchased between November 10th and December 24th 2017 can be exchanged until January 15th 2018

****No online refund will be possible in store from November 10th 2017 to January 15th 2018 – Exchange ONLY

No exchanges or refunds during the 26-27-28 of December 2017

Final sale on swimwear, underwear, perfumes, glasses, and watches.

IS IT POSSIBLE TO RETURN A PRODUCT THAT HAS NOT BEEN ORDERED FROM LACOSTE.COM/CA?

WE ONLY ACCEPT RETURNS OF PRODUCTS THAT HAVE BEEN PURCHASED FROM THE LACOSTE ONLINE SHOP. FOR PURCHASES THAT ARE NOT FROM THE LACOSTE ONLINE SHOP WE SUGGEST YOU CONTACT THE ORIGINAL POINT OF PURCHASE FOR ASSISTANCE WITH ANY POST PURCHASE TRANSACTIONS.

FOR PRODUCTS BOUGHT IN STORES FROM THE LACOSTE TABLET, PLEASE NOTE CASH PURCHASES MAY ONLY BE RETURNED OR EXCHANGED AT LACOSTE BOUTIQUES OR OUTLETS. WE ARE UNABLE TO PROCESS CASH RETURNS THROUGH MAIL AT THIS TIME.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

AFTER RECEIVING YOUR ORDER, YOU HAVE 30 DAYS TO RETURN A PRODUCT PURCHASED FROM OUR ONLINE SHOP.

RETURNING A GIFT

BY MAIL: IF YOUR GIFT WAS SENT FROM LACOSTE.COM/CA, YOU CAN RETURN IT BY MAIL TO US. SIMPLY FILL OUT THE “RETURN” PORTION OF THE PACKING SLIP THAT ACCOMPANIED YOUR ITEM* AND PACK THE MERCHANDISE AND PACKING SLIP IN A STURDY BOX. APPLY THE SUPPLIED RETURN LABEL TO THE OUTSIDE OF BOX. INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED.

PLEASE NOTE: YOUR GIFT WILL BE CREDITED TO THE ACCOUNT USED TO MAKE THE PURCHASE. AT THIS TIME, WE ARE UNABLE TO ACCEPT EXCHANGES BY MAIL. PLEASE ALLOW 10 TO 12 BUSINESS DAYS FOR US TO RECEIVE AND PROCESS THE RETURN. * PLEASE NOTE THAT ALL SALES ARE FINAL FOR ALL FRAGRANCES PURCHASED ONLINE.

AT ANY OF OUR DOMESTIC CANADIAN LACOSTE STORES: TO EXCHANGE A GIFT PURCHASED ONLINE SIMPLY BRING THE ITEM/S AND PACKING SLIP INTO THE LACOSTE STORE NEAREST YOU.

PLEASE USE OUR STORE LOCATOR TO FIND A STORE NEAR YOU.

INCLUDE TAGS FOR ALL ITEMS AND REMEMBER PRODUCTS SHOULD NOT BE WORN OR USED. SHOULD YOU DECIDE NOT TO EXCHANGE THE GIFT AT THAT TIME, YOU WILL BE ISSUED A LACOSTE STORE CREDIT. PLEASE NOTE THAT WE CANNOT PROCESS A REFUND OF A GIFT AT THE BOUTIQUE LEVEL.

WHEN WILL MY CREDIT CARD BE REFUNDED?

ALL RETURNS WILL BE CREDITED TO THE ORIGINAL FORM OF PAYMENT. YOUR CREDIT CARD ACCOUNT WILL BE CREDITED UPON PROCESSING OF THE RETURNED ITEM(S), AND THE CREDIT SHOULD APPEAR ON YOUR NEXT STATEMENT. SHIPPING CHARGES ARE NOT REFUNDABLE. YOU WILL RECEIVE AN E-MAIL NOTIFICATION UPON THE COMPLETION OF RETURN PROCESSING.

CAN I RETURN MY ONLINE ORDER TO A LACOSTE BOUTIQUE?

AT ANY OF OUR DOMESTIC CANADIAN. LACOSTE STORES: TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE, BRING THE ITEM/S, PACKING SLIP AND THE ORIGINAL FORM OF PAYMENT IN ORDER FOR THE STORE TO PROCESS YOUR RETURN. PLEASE USE OUR STORE LOCATOR TO FIND A STORE NEAR YOU.

 

 

Why should I create an account?

FOR SECURITY PURPOSES, WE ENCOURAGE ALL OF OUR CUSTOMERS TO CREATE A LACOSTE ONLINE ACCOUNT. HERE ARE SOME OF THE BENEFITS OF CREATING AN ACCOUNT:

1. YOUR PERSONAL INFORMATION IS SAVED FOR QUICK AND EASY ORDERING EACH TIME YOU USE THE SITE.
2. YOUR PERSONAL INFORMATION IS PROTECTED WITH A PASSWORD, AND IT IS ENSURED THAT NO ONE ELSE HAS ACCESS TO THESE DETAILS.
3. YOU WILL BE ABLE TO RECEIVE INFORMATION REGARDING YOUR ORDER.
4. YOU WILL BE ABLE TO CHECK THE STATUS OF A CURRENT ORDER, REVIEW PAST ORDERS, AND TRACK YOUR ORDER PROGRESS UP TO THE MINUTE IT ARRIVES.

HOW WILL MY PERSONAL INFORMATION BE USED?

 

RESPECT FOR YOUR PRIVACY IS OF THE UTMOST IMPORTANCE. AS A LACOSTE.COM/CA CUSTOMER, YOU CAN MAKE YOUR PURCHASES WITH CONFIDENCE.
THE INFORMATION YOU GIVE US ABOUT YOURSELF WILL ONLY BE USED TO OFFER YOU THE VERY BEST SERVICE POSSIBLE AND TO ADAPT OUR OFFERS TO YOUR PREFERENCES.

What should I do if I do not wish to receive the newsletter?

 

You will only receive our newsletter if you subscribe to it via the Lacoste Online Shop website.

If you no longer wish to receive our newsletter, please use the unsubscribe link to be found at the bottom of the newsletter. This does not affect your account.

 

Use of the Lacoste Website

 

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What are the technical settings required to use the Lacoste Online Shop?

BROWSER SOFTWARE SETTINGS: TO ENSURE THE CORRECT DISPLAY AND OPTIMAL OPERATION OF LACOSTE.COM, YOU MUST HAVE GOOGLE CHROME OR MOZILLA FIREFOX (VERSION 1.5 AND ABOVE). FOR OPTIMAL DISPLAY YOU WILL NEED TO ACTIVATE JAVA AND JAVA SCRIPT. TO BE ABLE TO PLACE PRODUCTS IN YOUR BASKET YOU WILL ALSO NEED TO ACTIVATE THE “ALLOW COOKIES” FUNCTION (LOCATED IN TOOLS / INTERNET OPTIONS / PRIVACY IF YOU USE INTERNET EXPLORER 6.0 FOR WINDOWS).

How do I contact the Lacoste Online Shop?

FOR QUESTIONS RELATING TO LACOSTE.COM/CA ONLINE SHOP AND ORDERS PLACED THROUGH IT, OUR CUSTOMER SERVICE IS HERE TO ASSIST YOU MONDAY THROUGH FRIDAY FROM 9 AM TO 9 PM AND SATURDAY AND SUNDAY FROM 12 PM TO 7 PM. YOU CAN REACH US BY USING THE CUSTOMER SERVICE FORM OR BY PHONE AT 1-855-262-4999 AND SOMEONE WILL BE HAPPY TO ASSIST YOU WITH ANY QUESTIONS OR CONCERNS.

ARE ALL ITEMS ON THE LACOSTE WEBSITE AVAILABLE IN STORES AND VICE VERSA?

NOT ALL ITEMS FOUND ONLINE ARE AVAILABLE IN ALL STYLES, SIZES AND COLORS IN OUR RETAIL STORES. NOT ALL STYLES, SIZES AND COLORS AVAILABLE IN OUR RETAIL STORES ARE AVAILABLE ON THE LACOSTE WEBSITE.

HOW CAN I PURCHASE A LACOSTE GIFT CARD?

YOU CAN ALWAYS PURCHASE OR REDEEM A LACOSTE GIFT CARD AT ANY LACOSTE CANADA BOUTIQUE. TO FIND A LACOSTE STORE NEAR YOU, PLEASE CLICK ON THE FOLLOWING LINK: FIND THE NEAREST STORE. GIFT CARDS CANNOT BE PURCHASED OR REDEEMED ON LACOSTE.COM/CA AT THE MOMENT.

LACOSTE FABRICS

 

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ANTI-UV: TREATMENT TREATMENT OF FABRIC TO HELP DEFLECT HARMFUL SUN RAYS.
BEAD PIQUE/CAVIAR PIQUE: PIQUE MADE WITH TWO THREADS OF TWO DIFFERENT COLORS.
CHAMBRAY (DENIM): A LIGHTWEIGHT DENIM.
CHINE: HEATHERED APPEARANCE
COOL PLUS: THE FABRIC CONSTRUCTION OFFERS UNEQUALLED COOLNESS, DRYNESS AND COMFORT FOR ANY TYPE OF PHYSICAL ACTIVITY.
COTTON INTERLOCK: INTERLOCKING FABRIC EFFECT TO CREATE A DOUBLE 1X1 FABRIC.
COTTON MODAL: SOFTER, SMOOTHER AND MORE BREATHABLE FABRIC.
ELASTANE: A FIBER WHICH IS CAPABLE OF HIGH STRETCH AND COMES BACK TO ITS ORIGINAL FORM.
END ON END: ALTERNATING YARN, USUALLY ONE IN COLOR AND ONE IN WHITE.
FULL FASHIONED: A METHOD OF SHAPING THAT IMPROVES FIT.
GARMENT WASHED: LAUNDERING GARMENT IN MANUFACTURING PROCESS TO SOFTEN OR CHANGE APPEARANCE.
GAUZE WEAVE COTTON: A WEAVE STRUCTURE THAT PRODUCES A FIRM, OPEN MESH.
HONEYCOMB: PIQUE WAFFLE APPEARANCE ON FABRIC.
INTARSIA: A KNITTED DESIGN THAT IS VISIBLE ON BOTH SIDES OF A FABRIC.
LINKS LINKS: FANCIER FABRIC WITH PURL KNIT STITCH.
PIMA: FINE COTTON.
SCOUBIDOU: KNOTTING TECHNIQUE.
SELVEDGE: EDGE OF FABRIC IS WOVEN SO THAT IT WILL NOT FRAY OR UNRAVEL.
SLUB JERSEY: SLIGHTLY TWISTED FIBER FOR A TEXTURED APPEARANCE IN FABRIC.
SUPER DRY: FABRIC CONSTRUCTION WICKS MOISTURE AWAY FROM THE BODY AND CARRIES IT TO THE SURFACE OF THE GARMENT SO THAT IT DRIES MORE QUICKLY.
SUPER LIGHT: LIGHTWEIGHT TEXTURED WEAVE WITH NATURAL BREATHABILITY.
SUPIMA: HIGHEST QUALITY COTTON FOR A SOFTER AND MORE LUXURIOUS FEEL.
VINTAGE WASH: SPECIALLY DYED AND WASHED GARMENT WITH PIGMENT DYE PROCESS.