How can we help you ?

The products presented on lacoste.com correspond to our items available in stock. If you cannot select your size or add the product to your shopping cart, it means that the product is no longer available. In this case, we invite you to go to the store or visit the site later and check if it has been restocked.

Please check the size guide available on each product page.

In accordance with the regulations applicable to personal data, you have the right to access, rectify, oppose, limit the processing, erasure and portability of your data, which you can exercise by contacting our customer service.

MAPCLUB POINTS
MAPCLUB is a loyalty membership program to deliver seamless online-to-offline customer experience where you can earn and redeem MAPCLUB points on every transaction in all MAP retail stores as well as our online stores.
By joining MAPCLUB, you will get access to personalized offers, new collections and special launches.

HOW DO I EARN AND REDEEM MAPCLUB Points?
During in-store transaction provide your mobile phone number to our cashier staff. If you’re purchasing online, you can simply input the mobile phone number you would like the MAPCLUB points to be awarded to during checkout.

If no mobile phone number is indicated, then the MAPCLUB points will be awarded to the mobile phone number in the shipping information. Please note that for MAPCLUB reward points accrual, the mobile phone number on the transaction must be registered on MAPCLUB, otherwise the reward points for the current transaction will be forfeited.

Register MAPCLUB here and enjoy the benefit, or click here for more information.

TERMS & CONDITIONS
EARN MAPCLUB POINTS
• MAPCLUB Points can only be earned for every order that has been successfully purchased
• Customers will receive MAPLUB points 14 days after the order is received.
• Please refer to https://www.mapclub.com/en/experience for the amount of point value generated from the transaction.
• Points will be generated from each transaction value after deducting VAT.
• If there is a product return, the MAPCLUB Points earned will be cancelled according to the product returned.
• If your MAPCLUB account experiences a negative balance after returning points, MAPCLUB has the right to contact you to ask you to make a payment equivalent to the negative balance or suspend your membership.

MAPCLUB POINTS REDEMPTION
• MAPCLUB Points cannot be used as a mode of payment on this website currently. Click here for more information to enjoy the benefit.

Click here and insert your email adress: we will send you a link to reset your password.

It is not possible to change your email address from your customer account. We invite you to request it via our contact form. 

With a registered account you will have access to your purchase history, enabling you to register a return easily. Your delivery information is saved making it a quicker checkout for future purchases.

Newsletters are only sent to you if you have subscribed via the Lacoste website.

If you wish to unsubscribe, you can use the unsubscribe link at the bottom of each newsletter.
This will not delete your Lacoste account.

Respect for your privacy is of the utmost importance. As a Lacoste.com customer, you can make your purchases with confidence. We do not require your personal information except in the following situations: 
- Placing an order  
- Subscribing to the newsletter  
- Creating an account 
The information you give us about yourself or your interests will only be used to offer you the very best service possible and to adapt our offers to your requirements.

If you wish to receive the Lacoste newsletter, fill in your email address in the "Join the Lacoste Club" section at the bottom of the homepage.

We accept returns within 07 (seven) days after receipt of your order (we only can accept one return per order). 

Please ensure the items are new, unworn and in their original packaging with their accessories and the tag attached to the products.

Products that are not eligible for return are: Customized items, items discounted 50% or more, accessories, perfume, masks, underwear, and swimwear.

All returns are free of charge and you can do it by contacting our Customer Service team.

FREE AND EASY RETURNS 
We accept returns within 07 (seven) days after receipt of your order (we only can accept one return per order). You can do this for free by contacting our Customer Service team. 

Please ensure the items are new, unworn and in their original packaging with their accessories and the tag attached to the products.

Products that are not eligible for return are: Customized items, items discounted 50% or more, accessories, perfume, masks, underwear and swimwear.

FOR ALL PURCHASES MADE ON WWW.LACOSTE.COM
RETURN VIA CUSTOMER SERVICE
Send an email to our Customer Service: customerservice-idn@lacoste.com
We will arrange for a courier to pick-up the return item from your address.

Please allow up to 15 days to be credited of the refund of your return after it the item has been picked up. 
The timing is due to the length of time it take for the parcel to reach our warehouse in France, the quality control checks and the time for the bank to process the refund. If returning to a boutique the refund is processed there and funds will take 2-3 working days to reach your bank account.

PRODUCTS BOUGHT ON LACOSTE.COM
It is not possible to exchange a product. Nevertheless you can send the product back for free within 14 days after delivery: log in to your account or use the link in your shipment confirmation email and follow the steps. Refund will be made upon reception of returned items.

For purchase made in store, we invite you to return to the store of purchase.  

For purchase made on Lacoste online site, please  contact us.

 

When a product is returned to us, we treat the refund directly via the payment method used for placing the original order.  
- If you paid by card, the value of the products returned will be credited to your card.  
Delivery charges are not reimbursed unless the product was faulty.

We only accept products that have been purchased from the Lacoste online shop. 

For purchases made at a retailer: we invite you to return them to the shop where it has been purchased.

Any product returned by mistake will be destroyed within 10 days and no refund can be requested. At your request, Lacoste will return the product free of charge but Lacoste cannot be held responsible in case the parcel gets lost on the way back to you as Lacoste didn’t have any obligation to proceed as it is not one of its product.

Our delivery options are
- Standard Delivery of Rp. 49,000
- Free standard delivery for a purchase over Rp. 1,499,000

Estimated delivery time is 2-4 business days for delivery within the city and 3-7 days for intercity delivery. All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances.

We draw your attention to the need, when receiving your package to check its general condition. You will be responsible for the package and its contents once it has been delivered to you.
In case of a problem (opened package, empty package, damaged contents), you must refuse the package and contact our Customer Service to report the problem and the reason for the refusal. We inform you that in the event of an unqualified missing item, Lacoste cannot be held responsible and we cannot guarantee a refund.

We strive to offer you orders that are always better prepared, and carry out several checks during the preparation of these orders.  
We apologise for any errors that may have occurred.  

You then have 07 (seven) days to return your order. Please note that we are not able to make an exchange.

We will proceed to reimburse this product as soon as we receive your package. To find out more about the return procedure, please consult the "Returns and Refunds" section.

- Standard Delivery of Rp. 49,000
- Free standard delivery for a purchase over Rp. 1,499,000

You will receive notification from the courier.

We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. Unless an alternative address is provided delivery will be made to the billing address.

Orders placed on the Lacoste.com can be delivered to a valid address in INDONESIA only and areas covered by our courier partner (JNE)

Orders placed on Lacoste.com are shipped from our warehouse and stores.

Gift box is available for free on all orders. During Sales we will deactivate the service.

If you select the option « gift wrap » in your basket, all the products in your order will be wrapped in a gift box, except the following articles which will be shipped in a Lacoste bag :
- bags of big size
- shoes
- jackets and coats

First of all, please ensure to use your code within the validity period and that the conditions of use are fulfilled.
​​​​​​​In example : 
- the order amount must exceed either a certain value
- it can only be used once and is not extendable

If after checking, your promotional code still does not work, you can contact our customer service  who will be happy to help you. 

Items added to the basket remain available on our website until your order is paid. 
If another customer put one or more of the items chosen by you in their basket and validate their order before you, these items will be attributed to them. 
Therefore, the items not being available anymore will disappear from your basket.

Your invoice is joined as an attachment to your shipping confirmation.

By selecting the gift option during the checkout process, you will have the possibility to write a personalized message that will be included within the parcel.
Please note that only character from the Latin alphabet can be printed and that emojis, hashtags (#), and special characters (@!^&...) are not allowed.
However, we reserve the right not to include your message if we believe it is:
- Inappropriate or contrary to public policy or morality,
- Incompatible with the brand image of Lacoste products,
- Constitutes an infringement of third party rights, trademark rights or copyright.

As soon as your order is confirmed, a payment authorization will be reserved by your bank to ensure that funds are available to honor the delivery. The amount is only debited when the order is delivered to the carrier. You will be informed by a shipping confirmation email.
If your order is cancelled, the payment authorization will be released by your bank within a period of 1 to 10 days. Lacoste, which has not withdrawn this amount of the payment authorization, is able to release the amount before this period.

Check your spam folder and make sure that the noreply@shop-id.lacoste.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If this does not work, contact us.

On Lacoste.com, we accept the following payments :

1. Credit card and debit card : Visa, Mastercard
2. Bank Transfer (Virtual Account)

Once in your basket, under the summary of your order, you will find the "promo code" box.
Copy paste the code you have been given and validate by clicking on "APPLY".
The corresponding discount will automatically be deducted from the total amount.
A code can only be validated once and therefore we recommend that you only insert it when you wish to proceed with the payment of your order.

Please note that it is not possible to accumulate several vouchers and promotional codes.

Also, the amount of the promotion is divided proportionally to the amount of an item. Consequently, in the event of a return, you will be refunded the actual amount paid with the reduction of the advantage code. As a result, you will lose the amount of the promotion linked to the returned item.

You can cancel an order within the first 30 minutes of the order being placed, at the exception of the personalised products. Our customer service team can cancel your order, modify the size or the colour of a product. It is not possible to add an article or exchange it for one of superior value. If you wish to cancel an order please contact our Customer Service team via email.

Product exchange is not possible. If the products received do not suit you, you can send them back for free within 07 (seven) days after receipt of your order.

Yes (at the exception of the personalised products), within 30 minutes after placing your order. If you wish to cancel an order please contact our Customer Service team via email.

After this time, your order will be prepared for delivery and we won't be able to cancel it.

The refund process will be initiated upon receipt of returned items. We inform you that it may take up to 15 business days for the refund to be completed.

The Lacoste online shop is the official Lacoste shop on the internet. It offers the same products as those available in stores and also online exclusives.