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The latest information

Deliveries, returns and Lacoste stores

Dear Crocodiles,


We hope you are healthy and safe.

Following the latest government announcements, we inform you on temporary adjustments to some of our in-store services, deliveries and the loyalty programme.


Also be aware that opening hours may change during the different phases of lock down and tiers in the UK, see them here. For the protection of all, in each store we continue to meet the standards needed under this current context and look forward to welcoming you where we are open with the greatest care.


We look forward to seeing you again and giving you the best possible experience.


See you very soon dear Crocodiles!

ANSWERS TO YOUR QUESTIONS

What are the key delivery updates to receive orders?

Delivery is free on orders over £80 or £5.95 for orders below. We deliver using DHL Express where your items will be with you in 3-4 working days.


Your products are delivered to the UK from our warehouse in France. Please note that orders over £135 excluding VAT incur customs duty charges (12% of basket value) to be paid to DHL directly. You will receive a notification from DHL upon shipping for simple steps to make the payment to clear the delivery of your items into the UK.


Once the custom duties are paid the order will proceed to be shipped to your chosen address. If the charges are not paid, the item will be returned to the warehouse and a refund will be processed.


We assure you that a fast and secure delivery is provided at each step for you to enjoy your order in good time.


Should you require any further information or assistance, please contact us.

How does the new returns process work?

Free Returns extended to 60 days.


From January 1st our free returns will processed via DHL. Please note that this means we no longer offer returns through Royal Mail.


You will still need to request your return label via the account section on lacoste.com or using the link on your shipment email. Once you declare your return request you will receive an email with your return label. This will include two invoices plus a DHL waybill label which should be given to DHL upon pick up or drop off of your box. Please re-use the box in which the order was delivered and close your parcel securely.


You have two options to make your return by either arranging a DHL pick up from your home address or by dropping your parcel off at a local point More information on this can be found on the packing list sent in your original order and on the FAQs.

Can I make a return to one of your stores?

Our stores will assist you with your online return. Please refer to our store locator to check opening and closing of your local store.

Can I still order using Click & Collect?

We have temporarily removed the option to collect your items in our boutiques. We will update you as soon as we are able to offer this service again.

How can I redeem my loyalty gift?

Your welcome gift and birthday gifts will only be redeemable in store at one of our boutiques which are open. Loyalty gifts are temporarily unavailable online. We apologise for any inconvenience and will update soon.

What stores are open and what are the sanitation procedures?

Please check our store locator to find your local store information and opening hours. If a store is closed you will also find this information here. Find your local store.


Please note every care is taken in our stores to follow sanitation procedures throughout the day.

mask
The wearing of the mask is highly recommended for all our team and hand sanitiser will be offered to you.
disinfection
Your store is disinfected many times during the day while payment terminals are disinfected before and after each use.
social distance
Our staff are respecting a social distance of 2 metres with our customers. The number of people inside the shop is limited.
card payment
In order to preserve the safety of all, card payment is recommended in the store.
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We are here for you

For all other questions, our customer service will be very happy to assist you.
Contact us